We are looking for a proactive and customer-focused Customer Service Representative to join our team. In this role, you will provide exceptional customer support while assisting with administrative tasks related to our events and conferences.

As the first point of contact for our clients, you will represent the company’s values and ensure a positive, professional experience across all communication channels. You will work closely with internal teams to support customer enquiries and attendee management.

Responsibilities:

Customer Service Support:

· Respond promptly and professionally to customer enquiries via phone, email, and other communication channels.

· Resolve customer issues, complaints, or concerns efficiently and courteously.

· Provide clear information about our conferences, products, and services to enhance the customer experience.

· Process registrations, orders, and related requests while ensuring accuracy and timely follow-up.

· Track and manage customer interactions using our CRM systems.

· Maintain a strong understanding of company offerings to provide accurate and helpful responses.

Event Administration & Registration Management:

Work closely with the Event Management team to support the smooth delivery of conferences and events.

· Process attendee registrations, cancellations, and change requests in line with company policies.

· Maintain accurate attendee records in Swoogo & GRIP. (including paid attendees, guests, sponsors, and speakers)

· Assist in preparing rolling PowerPoint presentations and holding slides for events during quiet periods.

· Create and distribute post-event surveys to attendees.

· Collect feedback, analyse responses, and share insights with the events team.

· Update and track Net Promoter Score (NPS) and survey response rates following each event.

Requirements:

· Bachelor's degree preferred

· Previous experience in customer service, events administration, or a similar role

· Strong communication skills, both verbal and written.

· Excellent problem-solving and conflict resolution abilities.

· Proficient in using CRM systems and general office software (e.g., MS Office Suite).

· Highly organised with strong attention to detail and the ability to manage multiple tasks.

· Positive attitude and a customer-centric approach.

· Ability to work independently and as part of a team.

· Flexibility to occasionally adjust working hours to support events involving US East and West Coast schedules.

Why Join Us

This is an exciting opportunity to join a growing team and play a key role in delivering outstanding customer experiences for our global conference attendees. You will work in a collaborative environment where your contributions directly support the success of our events.

What You’ll Get

💼 Career progression based on performance, not tenure

📚 £100 personal development budget & £200 personal wellness budget

🏡 Hybrid working (3 days in office, 2 from home)

💻 Access to the best Tech – including Gong and Sales Navigator.

🌴 25 days of annual leave (in addition to bank holidays) + an additional day off for your birthday each year. 1 extra day of annual leave per year up to 30 days total.

💚 Regular social and charitable events and annual Summer & Christmas parties.

🌍 A role with purpose – helping shape the future of key global industries

📈 Commercial acumen: Develop a strong understanding of how content, audiences and sponsors drive revenue.

🌱 Professional confidence: Develop resilience, adaptability, and decision-making in a fast-paced environment.